Head of Primary Care, Quality Compliance Systems Ltd
Tracy is the Head of Primary Care for Quality Compliance Systems providing quality compliance and support for primary care including general practice. Tracy has 25 years management experience of which almost half has been working in Primary Care.
Tracy has provided management and leadership to several GP practices and was the federation manager for a group of 7 practices spanning 68k patients.
Tracy worked Nationally as the General Practice and PCN lead for PCC prior to joining QCS at the start of this year.
Tracy has been a Care Quality Commission specialist advisor since 2004 being part of over 60 inspections and focussed, follow up inspections. Alongside this, Tracy has provided national primary care training and has been a peer Appraiser for Practice Managers.
Prior to working in Primary Care, Tracy worked in the utilities and insurance sectors managing contact centres, service redesign and process improvements.
Tracy is a Chartered Fellow with the CMI, a Fellow with the ILM and was recognised as the 7th most inspirational Practice Manager in 2017.